IT Support Representative
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Job description for IT Support Representative
Location: AMSTERDAM
The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting Assent in both a proactive and reactive capacity, providing world class service and support to the full Assent Team irrespective of location. This role provides technology support to employees, troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. Participate in the IT team’s daily tasks, from IT office maintenance, IT storage facilities stocking and organizing, helping with computer setups, hardware shipping & receiving, and more. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized. This role requires full time onsite based out of our Amsterdam, Netherlands office.
You are a match if
- 5+ years of demonstrated experience supporting Windows and macOS operating systems.
- Proficiency in the use of Google Workspace.
- Experience supporting both local and remote users.
- Experience with network troubleshooting.
- Strong oral and written communication skills in English – you communicate clearly, concisely, and with tact.
- Passion for providing high quality service and support.
- Superb interpersonal skills – you are a team player and have superior interpersonal skills- you are able to establish cross-functional relationships in a collaborative, team-based environment with a diverse group of stakeholders.
- You are diligent and detail-oriented- you pay high attention to detail and you double-check everything.
- You are highly adaptable and flexible- you thrive in a fast-paced, ever-changing environment.
- You have a strong work ethic – you are self-motivated and dedicated to finding a solution.
- You have GRIT – Grinding dedication, Real perseverance, Irrational & Tireless passion.
- You are a critical thinker and will always work towards providing solutions.
- Ability to work independently to problem solve and seek out efficiencies and improvements.
- Sound judgment and decision-making abilities.
- Well-organized and able to work under deadlines and multiple projects and set priorities
- You anticipate, understand, and respond to the needs of others and are always thinking about how you can best support them.
- You are energized by solving challenging technology related puzzles.
- You are naturally curious about technology or how things work.
- Focused on the big picture –not just the user impact.
- You are proactive about communicating.
What we offer
Salary gross €18,46 per hour, with additional charge.
Overtime pay
Work from Monday to Friday
25 free (paid) holidays per year (when working full-time)
We provide you with a home as close to work as possible. We offer a private room in a house together with your colleagues. The cost for the rent is around €200 per week and includes water, electricity, natural gas and internet
- We take care of the transportation by finding a car for you (either personal or shared with roommates)
- Covered travel costs to and from work (fuel card)
- We will pick you up from the airport and bring you to your new home
- We will get you your Dutch healthcare insurance and tax number
- The respective employment contract, signed one day before your departure for the Netherlands (it is in English)
Ready, set, match!
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Your future employer!
Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren’t built with sustainability in mind. That’s where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.
We are proud to announce that Assent has crossed the US$100M ARR milestone, granting us Centaur Status. This accomplishment, reached just 8 years following our Series A, makes us the first and only Certified B Corporation in North America’s SaaS sustainability industry to celebrate this milestone.
Our journey from $5 million to US$100M ARR in just eight years has been marked by significant growth and achievements. With our $350 million US funding led by Vista Equity Partners, we’re poised for even greater expansion and are on the lookout for outstanding team members to join our mission.
Hybrid Work Model
At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.
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